Your Cleaning Questions Answered
Explore our FAQs to understand how Casa Bellissima can make your home spotless.
Answers to common questions
At Casa Bellissima Cleaning Service, we understand you have questions about our cleaning services. Whether you're curious about move-in / move-out cleaning, post construction cleaning or our small commercial cleanings, our FAQ section provides clear answers. We're committed to transparency and helping you feel confident in choosing our professional services for your home or office. If you don't find what you're looking for, contact us anytime for personalized assistance.
Question
What are your service areas?
What are your service areas?
We service the NW Side of San Antonio, to include Helotes and Bourne TX. To check if we service your location, reach out to our team and we'd be happy to assist you.
Question
How do you determine pricing for your services?
How do you determine pricing for your services?
Before providing cleaning service, we conduct a comprehensive initial assessment of the space. Our pricing is based on the size and condition of the home or business, specific cleaning requirements and materials needed. We provide transparent, upfront pricing before any work begins, so there are no surprises. Reach out to us to discuss specifics for your project.
Question
What type of payment do you accept?
What type of payment do you accept?
Secured On-line payments can be made using a debit or major credit card (Visa, Mastercard, Amex, Discover). Keep in mind that we expect payment on the day of service.
Question
Do I need to be present at the property?
Do I need to be present at the property?
No. You can provide instructions to our team on how to access the property. Whether it will be leaving a spare key, lock box or access code. Be assured that no information will be shared outside our team.
Question
What is your cancellation policy?
What is your cancellation policy?
We ask that a 48-hour notice be given. Failure to call us ahead of time will result in a cancellation fee.
Question
What do I need to do to prepare my house for cleaning?
What do I need to do to prepare my house for cleaning?
To ensure your home receives a thorough cleaning, we ask that all your personal belongings are removed from the home. We also ask that utilities are on, electricity and water, so that we are able to complete our cleaning.